Delivery and returns
Last updated: 2026-09-11
1. Delivery time: calculated per product
Each product has its own timeline, which you see before paying on its page and order summary.
| Product regime | Indicative time |
|---|---|
| In stock | 24–72 h preparation plus carrier transit |
| Made to order | Manufacture time shown on the page; may exceed 30 days |
| Made to measure | Manufacture time shown on the page; may exceed 30 days |
Made-to-order and made-to-measure items are manufactured after your payment. By confirming purchase you expressly accept the timeline shown.
Today the shop only sells stock products. The other two regimes are explained so that the day we sell one, these terms already say what applies to each. While there are none, they don't affect you.
If an order has products with different timelines, it ships in one go, when the longest one is ready.
2. Shipping zones and costs
- Mainland Spain: flat rate of 6,95 €.
- Balearic Islands: flat rate of 9,95 €, because shipping to the islands costs more.
- Free shipping from €150 purchase, both to the mainland and to the Balearics.
- We don't ship to Canary Islands, Ceuta or Melilla; you can pick up your order in-store.
- Canary Islands, Ceuta, Melilla and Andorra: by request at info@cortinatgesesteba.com.
- Free pickup at Girona, Blanes and Palamós stores.
Carpets are sold in the catalogue sizes. We do not cut them to measure here, so they are ordinary stock products and keep their 14 days.
Large-format carpets are not sold online. A rolled carpet three metres long is not accepted by any parcel service: the most generous tops out at 274 cm and the rest between 120 and 175. They are sold in-store only, and that is why the online shop carries no size surcharge.
All costs are shown itemized with final total before you confirm payment. We never charge fees not previously disclosed.
3. Delivery conditions
- Deliveries are made on business days, no set time.
- Except by prior agreement, delivery is at ground level or ground floor.
- Inspect the product when you receive it. Any visible damage must be noted on the carrier's delivery slip.
4. Delays
If we foresee a delay from the accepted time, we'll contact you with a new date. If we don't deliver in the agreed time, you can demand delivery within a reasonable additional time; if still not met, you can cancel the contract and obtain full refund (Articles 66 bis and 109 of RDL 1/2007).
5. Failed delivery
If delivery can't be completed due to a cause attributable to you, we'll contact you to arrange a new delivery.
6. Returns: two regimes by product type
| Product type | 14-day withdrawal? |
|---|---|
| Stock product (standard size, not customized) | Yes |
| Made to order (manufactured when you order it, but in catalogue sizes and finishes) | Yes: taking longer doesn't remove the right |
| Made to measure (cut or made to the measurements or options you give) | No (Article 103.c of RDL 1/2007) |
Each product's regime is noted on its page and order summary before payment. Today every product in the shop is a stock product, so all of them have the 14 days.
7. Withdrawal right for stock products
You have 14 calendar days from when you receive the product to withdraw without giving any reason.
- How: email us at info@cortinatgesesteba.com or use the form in the annex. We recommend email for proof.
- Return the product: you have 14 more days to return it, complete, with labels and if possible, original packaging. You're only responsible for loss of value from use other than testing it.
- Return cost: the consumer pays return shipping, except if due to our defect or error.
- Refund: we refund all payments, including ordinary shipping, within 14 days of your withdrawal notice, to the same payment method. We may hold the refund until we receive the product.
8. Made to measure: no withdrawal right
Under Article 103.c of RDL 1/2007, there is no withdrawal right for goods made to your specifications or clearly personalized. A carpet cut to the measurements you give is one such case.
A product that is merely manufactured when you order it is not. A chair built to order, in a catalogue model and finish, is a made-to-order product: it takes longer, but it keeps the 14 days. The difference is not how long it takes — it is whether it was made for you.
So for made-to-measure products you cannot cancel or return the order once payment is confirmed, except for defect, non-conformity, or delivery beyond deadline. Before paying you'll see a notice and must tick a box accepting this expressly.
No made-to-measure or made-to-order product is sold in the online shop today: everything in it is stock, with its 14 days. This section will apply the day we add one, and each product page will say so.
9. Defective or non-conforming products
The withdrawal exclusion does not affect the 3-year legal conformity warranty. If the product arrives damaged, defective, or isn't what you ordered, you have the right to repair, replacement, price reduction, or contract termination at no cost. Contact us ASAP with photos and your receipt.
10. Complaints
You can file any complaint at info@cortinatgesesteba.com; we respond within one month. If we don't reach agreement, you can contact the Catalan Consumer Authority, your municipal consumer information office, or the Consumer Arbitration Board that corresponds to you.
Annex: withdrawal form template
For stock products only. Fill out and send if you want to withdraw from the contract.
To: Cortinatges Esteba S.L., C/ Rutlla, 11, 17002 Girona, info@cortinatgesesteba.com:
I hereby notify you that I withdraw from my sales contract for the following item: ____________________
Order number and date: ____________________
Receipt date: ____________________
Consumer name: ____________________
Consumer address: ____________________
Date and signature: ____________________